Warranty obligations of Vector LLC

1. General rules

1.1 The definition of "Warranty obligations" means the surety of the Supplier / Seller (hereinafter referred to as the "Supplier") for the conformity of the goods supplied by him with the applicable quality standards and the declared technical characteristics of the Manufacturer of the goods.

1.2 These rules apply to all transactions concluded by Vector LLC, including through the online store www.parteh.ru

2. Warranty period

2.2. The Supplier shall establish a warranty period for the Product equal to the warranty period provided by the manufacturer of the Product. The Supplier has the right to establish another reasonable warranty period for the Goods supplied by him. If the warranty period is not specified on the Supplier's website or in the Application, the warranty period for the Product is 1 (one) month.
The Supplier has the right to establish another reasonable warranty period for the Goods supplied by him.

2.3. The general warranty for the Product is indicated in the Appendix to these obligations, as well as in the specification / contract invoice. The warranty for parts of the running gear can also be expressed in a certain operating time of motorcycle hours, then the warranty period ends with an earlier event.

2.4. The warranty period does not apply to components and consumables, except for manufacturing defects.

2.5. The warranty period is calculated from the moment the Goods are handed over to the Buyer, unless otherwise provided by the delivery contract.

2.6. A table with the terms of the warranty period, broken down by brand, is provided in the Appendix to these obligations.

3. Rules for the fulfillment of obligations by the parties

3.1 In order to confirm the occurrence of a warranty event, the Buyer must send an e-mail to the Supplier info@parteh.ru :

• the complaint;
• photos of defective Goods;
• a copy of the waybill or UPD for which the Goods were received.

3.2 The time limit for reviewing a complaint from a customer is no more than 30 (thirty) calendar days from the date of its receipt by the Supplier, provided that the Parties or one of the Parties do not decide to conduct an expert examination. In this case, the deadline for responding to the complaint is postponed until it is completed and the conclusion is received.

3.3 The Supplier and the Buyer have the right to initiate an independent expert examination.

4.The warranty does not apply:

• for normal wear and tear;
• for defects and damages caused by improper operation, improper use of the Product, in excess of the maximum loads set by the manufacturer;
• for consumables and materials (cutting tools (crowns), filters, adapters, RTI, etc.);
• for defects, malfunctions or corrosion caused by exposure to chemicals;
• for malfunctions caused by violations of the rules of transportation, storage, maintenance or improper installation of Goods on machinery / equipment;
• obvious physical damage to the goods that was not documented upon receipt of the goods;
• for damage caused by the ingress of foreign objects, substances, liquids, etc.
• for external damage;
• for violation of the integrity of the product (seals, paintwork on fasteners, assembly openings, hatches);
• for signs of self-repair or other interference with the device of the product.
• for external damage (obvious mechanical damage, cracks, chips on the body and inside the product),
• for expired products.

5. Return or exchange of Goods of inadequate quality

5.1. In case of detection of defects or any manufacturing defects in the Product, it is possible to return and/or exchange it for a similar Product of proper quality.

5.2. In order to return and/or exchange Goods of inadequate quality during the warranty period, the Buyer undertakes to provide the Seller with:

1. The product;
2. A written complaint describing the defects of the Product;
3. Documents received upon purchase of the Product;
4. Original packaging (if available).

5.3. The return and/or exchange of Goods of proper quality is not allowed.

5.4. The return and/or exchange of substandard Goods is carried out by the Supplier after reviewing the complaint and making a positive decision on it, within the period specified in clause 3.2 of these Warranty Obligations.

5.5. The exchange of Goods of inadequate quality is carried out by the Supplier within the time period specified in the response to the complaint, depending on the availability / absence of this Product in the Supplier's warehouse.

5.6. Refund of funds for Goods of inadequate quality is carried out by the Supplier within 5 (five) banking days from the date of satisfaction of the complaint.

Приложение. Сроки гарантии